When you attempt to login, you will see a “Forgot password?” link. When you click on this you will be asked to type in your usual email details and a number which you will see on the web page.
Our system will send a new password to you by email.
Update Your Personal Details
You can make any changes to your personal details by using the „My Profile>Personal Details“ links.
Or, send us an email to [email protected] stating your Quantum-Capitals account number and any details you want to be changed or updated.
We are always ready to help. You can get in touch with us 24/5 by phone or by email to [email protected]
Do I need to download and install any software to my computer before I can commence trading online?
No, there is no need at all for you to install any software on your computer or hand-held device. The Quantum-Capitals trading platform is completely web-based. All you need is an internet connection.
How can I view my trading history?
You can view your trading history very easily by using the „My Trades“ link.
What time-zone is the Quantum-Capitals online platform set to?
Wherever you are in the world, the time-scale you will see on the Quantum-Capitals trading platform is Greenwich Mean Time (GMT) + 0.
What is traded online?
The terms „trade“ and „trading“ are frequently used in connection with online trading, but you actually do not buy or sell anything at all. Properly speaking, with online trading you are investing, not trading. People in this industry frequently use the term because the prices for assets (i.e., stocks, currencies, and commodities) are influenced by trade in general on the world’s markets. A complete list of the assets appearing on the Quantum-Capitals trading platform appears on this website.
What is the minimum or maximum investment per contract?
Minimum amounts are generally about $25 (GBP/EUR/AUD). Maximum amounts are $2500 (GBP/EUR/AUD). It is possible to increase this limit sometimes, however, and you will need to discuss the question with your personal Quantum-Capitals customer representative who can advise you about this.
How can I open an account?
Opening an account with Quantum-Capitals is simple to do on our website. Here are the simple steps that you need to follow.
Click the „OPEN YOUR ACCOUNT“ button on the Homepage of Quantum-Capitals.
Complete the online registration form.
Choose which currency you wish your account to be based in: USD, GBP, EUR, AUD.
Enter the digital security code given on the page and click the ‘’Submit’’ button to send your registration.
Following this action, we will automatically send you an email welcoming you to Quantum-Capitals. This email contains a verification link, which you must click on in order to complete the registration process.
Do I need to deposit funds to open an account?
You are not required to deposit funds in order to register for a Quantum-Capitals account. However, if you do not deposit funds during the registration process we will contact you at a later time reminding you of the 0.00 balance. As a new client you will be introduced to the variety of Quantum-Capitals services has to offer. You can also discuss with your customer representative your financial plans and desire to make money from online trading. You are welcome to deposit funds into your Quantum-Capitals account whenever you are ready.
Do I need to pay a tax?
Quantum-Capitals does not involve itself in your tax affairs. We advise you to consult with your legitimate tax and revenue authorities in your country of residence.
How secure is your trading platform?
Quantum-Capitals gives top priority to ensuring our online trading platform and additionally that your experience using it is protected around the clock with the most sophisticated integrated digital encryption that technology can provide.
What is the minimum deposit?
The minimum deposit is 250 USD/EUR/GBP/AUD
What is the maximum deposit?
The maximum amount you can deposit at any one time depends on which method of payment you use. As a general rule, the following apply:
1. Credit card – 20,000 USD/GBP/AUD/EUR
2. Wire – Unlimited
3. Skrill – 20,000 USD/GBP/AUD/EUR
Is there a minimum withdrawal amount?
Yes, the minimum amount for withdrawals is USD $50(AUD, EUR, GBP).
What is a Swift Code?
The term „SWIFT Code“ refers to a code for identifying banks around the world which has been established by the Society for World Interbank Financial Telecommunications. Each bank and each bank branch have a separate SWIFT Code. You will need to tell us your bank’s SWIFT Code when you wish to withdraw money from your Quantum-Capitals account. It does not reveal any sensitive information about you, and we use it to send your money to your bank account.
Can I cancel a withdrawal request?
Quantum-Capitals is ready to execute your wishes at all times. If you have issued a withdrawal request, and then subsequently changed your mind and want to cancel it, you must notify us as soon as possible by phone or email.
Can I fund my trading account with a wire transfer?
Quantum-Capitals accepts funds sent directly from your bank account. We recommend checking with your bank prior to making a deposit to confirm if there are any additional expenses that apply to wire transfers. Please contact your Quantum-Capitals Customer Representative, or our Client Support Team if you have questions about the wire transfer service.
For this transaction, you will pay a $20 commission. Once you have made a wire transfer to your trading account it can on occasion take up to 5 days to appear in your trading account. Once you have made a wire transfer please let us know by email to:[email protected].
For any questions please CONTACT US.
Which payment methods can I use to deposit?
During the deposit process, there are a variety of methods which you can use in order to deposit money into your trading account.
However, if you wish to use a payment card, Quantum-Capitals accepts Visa, and MasterCard only, for the simple reason that these card brands use the safest and most advanced digital encryption technology for your protection. Therefore you can make your deposits confident that your card details are completely safe.
You can also make a Bank Wire transfer.
What is the process for making withdrawals?
Before we can process a request from you to withdraw money from your Quantum-Capitals account, the account must be fully verified. Your account will be fully verified when you have submitted all of the relevant KYC documentations. The KYC or ‚Know Your Client’ documentation is requested when you open the account which includes a copy of a government issued photo ID, proof of your address, and proof that you are the owner of the credit or debit card that you used to fund the account. The documents should be sent to [email protected]
If your account is fully KYC verified, and the information relating to your request to withdraw money from your Quantum-Capitals account is complete, we will happily process a withdrawal request within seven business days.
Please be advised that after we send your money to you, and before the money actually arrives into your personal bank account, there could be a delay of up to 48 hours for which Quantum-Capitals is not ultimately responsible. This delay is due to processing time through the world-wide banking system.
Withdrawal fees are based on the method by which your funds are returned. Debit and credit card withdrawals have a 3.5% withdrawal surcharge. Wire transfers incur a 15 USD fee.
All requests to withdraw money must be made using an official Quantum-Capitals „Withdrawal Request“ form. You can download this form directly from our website.
Or, by sending an email to [email protected]. Please ensure to state your Quantum-Capitals account number and the amount that you want to withdraw. We will send you an official „Withdrawal Request“ form, which you must complete and return.
Quantum-Capitals maintains a strict Anti-Money Laundering policy with strict procedural measures to prevent fraud. Therefore, with respect to credit and debit cards, if the amount you wish to withdraw exceeds the sum total of deposits you have already made using that card, then the excess will not be sent to that card. In this situation, we will ask you to send us details of a bank account to which we can legally send your money.
WHAT IS A LONG TRADE?
When trading in CFDs you are required to determine the direction in which you expect the asset value to move. If you predict a rising value, you will open a “BUY” position. This is also called “a long trade”. In this case you will profit when as value rises.
WHAT IS A SHORT TRADE?
The second type of CFD, that you can enter, is one which will bring you profit, when the asset value declines. If you predict this to happen, you can open a “SELL” position, also called “a short trade”.
What are the rates that I can see in the trading boxes?
The asset prices which appear on the Quantum-Capitals trading platform are based on live feeds.
Why can I not place a trade?
If at any time when you want to open a trade, and the Quantum-Capitals trading platform does not permit you, this will most likely be due to the fact that you do not have enough funds in your Quantum-Capitals account. Therefore you will need to add money to the account.
If however, you believe there are enough funds in the account and suspect there is another reason why the platform doesn’t accept your action, please contact our client support team and we will immediately will help you to resolve the problem.